Help & FAQs

How do I place an order?

Placing an order on our website is quick and easy! Just follow these simple steps:

  1. Browse Products:
    Start by browsing our product catalog. You can search for products using the search bar or explore categories from the menu.

  2. Select Your Item:
    Once you’ve found a product you love, click on it to view more details. Choose any options like size, color, or quantity (if applicable) and click the Add to Cart button.

  3. View Your Cart:
    After adding an item to your cart, you’ll be redirected to a mini cart or you can click on the Cart icon in the top right corner to review your selections.

  4. Proceed to Checkout:
    When you’re ready to complete your purchase, click Proceed to Checkout. If you have any discount codes, you can apply them here as well!

  5. Enter Shipping Information:
    Fill in your shipping details, including your name, address, and preferred shipping method. We provide several shipping options depending on your location.

  6. Choose Payment Method:
    Next, select your preferred payment method. We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.

  7. Review and Place Your Order:
    Review your order summary, including the products, shipping, and total amount. If everything looks good, click the Place Order button to finalize your purchase.

  8. Order Confirmation:
    Once your order is placed, you’ll receive an order confirmation email with your order details. You can also check your order status anytime in your Account Dashboard.

Need Assistance?

If you encounter any issues while placing your order, feel free to contact our support team support@ivynailstudio.coom. We’re happy to assist you!

We accept a variety of secure payment methods to make your shopping experience as smooth as possible:

  1. Credit Cards:

    We accept all major credit cards including Visa, MasterCard, American Express, and Discover.

  2. Debit Cards:

    You can also pay using your Debit Card from any of the supported major banks.

  3. PayPal:

    Pay with your PayPal account for fast and secure transactions.

  4. Apple Pay / Google Pay:

    For faster checkout, we support Apple Pay and Google Pay for eligible customers.

Your payment information is always processed securely, and we use SSL encryption to protect your data.

Yes, your payment information is completely secure with us. We take your privacy and security very seriously and use the latest technologies to protect your personal data. Here’s how we ensure your payment security:

  1. SSL Encryption:
    All payment information is transmitted securely using SSL encryption (Secure Sockets Layer). This means that your credit card, debit card, and other sensitive data are protected during the entire transaction process.

  2. Secure Payment Gateways:
    We work with trusted, industry-leading payment processors such as PayPal, Stripe, and Square to handle your payment securely. These platforms are PCI DSS compliant, ensuring the highest level of security for online transactions.

  3. Tokenization:
    For credit and debit card payments, we use tokenization technology. This means your card details are converted into a secure token, and your sensitive information is never stored on our servers.

  4. Two-Factor Authentication (2FA):
    Depending on your payment method, we may also use Two-Factor Authentication (2FA) to further protect your account during checkout.

  5. Continuous Monitoring:
    We continuously monitor and update our security systems to ensure the protection of your information. Our platform undergoes regular security audits to identify and mitigate any potential vulnerabilities.

Rest assured, we are committed to keeping your payment data safe while you enjoy a seamless shopping experience with us!

 

We currently ship to the United States, including all 50 states and U.S. Territories. Whether you’re located on the mainland, Hawaii, Alaska, or Puerto Rico, we’ve got you covered!

We also offer international shipping to select countries, including:

  • Canada

  • United Kingdom

  • Australia

  • Germany

  • France

  • And more…

Please note that shipping rates and delivery times may vary based on your location. For a more detailed breakdown of available countries and regions, please refer to our shipping policy or contact customer support.

If you’re unsure whether we ship to your country or region, feel free to reach out to our team, and we’ll be happy to assist you!

Shipping times may vary depending on your location and the shipping method you choose. Here’s a general guide:

Domestic (U.S.) Orders:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–3 business days

International Orders:

  • Standard International Shipping: 7–21 business days

Please note that processing time (the time it takes for us to prepare and pack your order) is typically 1-2 business days. This is separate from the shipping time.

Delays:

Occasionally, weather conditions, customs processing, or high-demand periods (such as holidays) may cause shipping delays. If this happens, we’ll notify you and provide updated tracking information.

You can always check the estimated delivery date during checkout or contact our customer support team for more specific details based on your location and order.

We work with trusted and reliable shipping carriers to ensure your order arrives safely and on time. The carriers we use are:

For Domestic (U.S.) Orders:

  • USPS (United States Postal Service)

  • UPS (United Parcel Service)

  • FedEx (Federal Express)

For International Orders:

  • USPS (United States Postal Service) for international shipping to select countries

  • UPS (United Parcel Service) for international shipments

  • FedEx (Federal Express) for expedited international delivery

Which carrier will be used for my order?

The carrier we use for your order depends on your location, shipping method, and package size. You can view the specific carrier and tracking details once your order has shipped.

We select the best carrier based on your delivery preferences to provide you with the most cost-effective and timely shipping option.

We offer free returns within 30 days of delivery on eligible items.
Products must be unused and in original condition.

For details, please read our Return and Exchange Policy.

Refunds are processed within 5–7 business days after we receive and
inspect your return.