We want you to get your order as quickly as possible! All orders are processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or holidays will begin processing the next business day.

Please note, during busy sales periods or holidays, it might take a little longer to ship out your order. We truly appreciate your patience!

We’re excited to offer shipping within the United States and to select international destinations.
If you don’t see your country listed at checkout, reach out to our customer service team—we’ll do our best to help!

Here’s what you can expect for delivery times:

• Standard Shipping (U.S.): 5–10 business days

• Expedited Shipping (U.S.): 2–5 business days

• International Shipping: 7–20 business days

These are estimated delivery times, and they begin once your order has been shipped, not when it’s placed. Please note that shipping times can vary due to weather, carrier delays, or customs clearance (for international orders).

We believe in keeping things transparent—shipping costs are calculated at checkout based on:

• Your shipping address

• Selected shipping method

• Weight and size of your order

Free shipping promotions may apply to qualifying orders, and you’ll see those options at checkout. Sweet, right?

Once your order has shipped, we’ll send you a shipping confirmation email with your tracking number.
It usually takes 24–72 hours for tracking information to update after shipping, so don’t worry if it’s a little slow at first!

For orders shipped outside the U.S., please note that customs duties, import taxes, or other fees may apply.
These charges are the responsibility of the customer and are not included in the cost of the product or shipping. We recommend checking with your local customs office for any details before placing your order.

We partner with trusted carriers to get your order to you safely and quickly, including:

• USPS (United States Postal Service): Reliable and affordable for domestic orders.

• UPS (United Parcel Service): Fast and secure shipping, especially for expedited orders.

• FedEx: Fast, tracked delivery for both domestic and international shipments.

Each carrier is known for their efficiency and commitment to delivering your orders with care.

Please double-check your shipping address before completing your order—once an order is shipped, we can’t make changes to the address. If an order is undeliverable due to an incorrect or incomplete address, additional shipping charges may apply for reshipment.

If you’ve missed a delivery, don’t worry! Carriers usually leave a notice, and you can arrange a pickup or re-delivery.

We want you to be 100% satisfied with your purchase. If your order is damaged or goes missing in transit, let us know within 7 days of delivery. We’ll take care of the issue as quickly as possible, and make things right. Please have your order number and photos (if possible) ready.

Got questions? Our customer service team is always here to help you out! Whether it’s about shipping, delivery, or anything else, don’t hesitate to reach out.

Email: hi@ivynailstudio.com

We’re thrilled to have you as a customer, and we’re committed to providing you with the best shopping experience.